QC Notes 2013 QC Meeting Notes http://tceperry.webs.com/RSSfeeds http://blogs.law.harvard.edu/tech/rss Thu, 10 Jan 2013 15:41:52 -0500 Thu, 10 Jan 2013 15:41:05 -0500 FeedForAll v2.0 (2.0.3.1) unlicensed version http://www.feedforall.com (Updated 1-10-13)
PREVENT MISSSPELLINGS

Spellcheck, Spellcheck, Spellcheck, Spellcheck,
  • Understand how the customer uses the item
  • Don't let typos or misspellings flow through production
  • ASK about typos or words you don't know


INSPECTION RESPONSIBILITIES

You are our final line of defense!!
  • When Inspecting a job, SCAN the Shipping Packet for important information
  • Verify the TCE Packing List, Write-Up and parts against the customer's order
  • Pay extra attention to possible Sales errors in converting the order to the Write-Up
  • Read and Understand the order and Write-Up before inspecting parts
  • Double-check the Ship-To on the customer's order before entering into Shipping Software
  • When in doubt, page the Sales Rep to come to Shipping before sending out the order


--MAKE IT EASY FOR OUR CUSTOMER TO DO BUSINESS WITH US--

We should always be the path of least resistance!
  • Proper maintenance of Revisions and Revision dates
  • Use the Purple Folder to record anything necessary for a coworker to process an order
  • Never say "No" unless you have gone over the request with coworkers and managers
  • Always pay attention to what the customer NEEDS, not just what the customer wants
  • Know your customers
    1. Who they are
    2. Where they are
    3. What they do
    4. Who they do it for
]]> http://tceperry.webs.com/QC1-8-13b.xml FD7B8D1A-3E5C-4E6F-959E-183390C2606D Thu, 10 Jan 2013 15:17:58 -0500 (Updated 1-8-13)
PROOFING

Find new and creative ways to ensure that your work is correct.
  • Proof by word shape
  • Have someone enter and proof the text for you
  • Print your work and have it proofed by someone else
  • Proof letter-by-letter
  • Read the text out loud
  • Enter the work before you need it and take a break from it before proofing


PURPLE FOLDERS

Make sure repeat information is properly managed
  • Always check the purple folder before writing up orders
  • Make sure that needed information gets into the purple folder in a timely fashion
  • Make notes in the folder in such a way that everyone understands them
  • Clearly mark revisions and revision dates on old information


READ and UNDERSTAND the ENTIRE ORDER

Ensure that all information is present, legible and the write-up is understandable
  • Look through all information in write-up
  • Examine all prints and other information about the order from the customer (Primary Documents)
  • Read through Write-Up and make sure that all information agrees with Primary Documents
  • Compare all information to the TCE Packing List
  • ASK QUESTIONS EARLY and OFTEN
]]> http://tceperry.webs.com/RSSfeeds 705BD775-8692-4E2C-ABAE-190177D5DA7F Thu, 10 Jan 2013 15:13:00 -0500